
Replacement requests
Describe what arrived and which line was affected so staff can review the appropriate remedy.
315 articles

Describe what arrived and which line was affected so staff can review the appropriate remedy.

A partial cancellation should identify the exact item and quantity, not cancel the whole meal accidentally.

An amendment request must be reviewed against kitchen progress and payment state.

Estimated readiness is not a guaranteed delivery deadline. Review staff updates on the actual order.

A complete address and reachable contact help avoid missed handovers. Keep personal details in the order form.

A pickup order needs a clear collection point and reference. Staff estimates may change with kitchen load.

Use current portion guidance and the group's appetite to choose quantities. Do not treat illustrative serving suggestions as guarantees.

Ask about ingredients and cross-contact limitations directly. A vegetarian label does not establish allergy safety.

A request for less spice should reach the kitchen before preparation. Ask what changes are possible for the selected dish.

Confirm drink size and available preparation options instead of assuming customisations are included.

Choose sides from the published menu and review quantities separately from curry lines.

A shared meal works best when dishes and quantities match the actual diners rather than a guessed serving claim.